Lincoln County Health Department Launches New Software to Assist with COVID-19

The Lincoln County Health Department (LCHD) is launching a new software to assist with COVID-19 case investigations and contact tracing. This new software, called Qualtrics, will allow LCHD to move through cases and close contacts much faster to keep up with the current rate. While this system is launching, we will not be updating the COVID-19 dashboard on Wednesday January 13th or Thursday January 14th.

LCHD has been working hard on getting this new system up and running to streamline some of our processes for positive cases and close contacts. If you have received a positive test result but are still waiting to hear from us, you may be receiving a survey link texted to the phone number you provided to the lab or provider when you were tested. This allows us to collect important information without residents having to wait extended periods of time to speak with someone over the phone. LCHD hopes that this will also be much more convenient for residents.

Here is a sample of what you might see:

The survey, which is confidential and takes about 15 minutes, needs to be completed in order for us to close your case and issue a release letter. Again, we hope that this new system will make case investigation and contact tracing a faster and more convenient process for our residents.

Please expect to see a large increase in our case numbers as our pending cases get processed and added to the total counts. For additional information about COVID-19, please visit www.lchdmo.org/covid19